Return And Refund Policy

Return & Refund Policy

Last Updated: August 24, 2026

At KLIMB, we want you to have a smooth shopping experience. If you receive a product that is damaged, defective, incorrect, or otherwise eligible under this policy, you may request a return and refund.

1. Return Window

Return requests must be submitted within 7 days of delivery.

Requests submitted after this period may not be accepted unless required under applicable law.

2. Eligible Returns

A return may be accepted if:

The product is damaged when received.
The product is defective.
You received an incorrect product.
The product is materially different from what was ordered.

The product must generally be unused and returned with its original packaging, tags, accessories, and other included items.

3. Non-Returnable Products

Returns may not be accepted if the product:

Has been used, washed, altered, or damaged after delivery.
Is missing original packaging, tags, or accessories.
Has been damaged due to misuse or improper handling.
Is returned after the applicable return period.
Is specifically marked as non-returnable on the product page.

4. How to Request a Return

Email us at:

supportshopklimb@gmail.com

Please include:

Order number
Customer name
Reason for return
Clear photographs/videos showing the issue

KLIMB may request additional information to verify the return request.

5. Return Approval

All return requests are subject to verification.

Once approved, we will provide the necessary return instructions.

Returned products may be inspected before a refund or replacement is approved.

If the returned product does not meet the eligibility requirements, the return may be rejected.

6. Return Shipping

If the return is due to a defective, damaged, or incorrect product, KLIMB will arrange or bear the applicable return shipping cost.

For returns requested for other reasons, return shipping costs may be borne by the customer, where applicable.

7. Refunds

Once an eligible return is received and approved, the refund will generally be initiated within 5–7 business days.

Refunds will normally be issued to the original payment method.

The time taken for the refund to reflect in your account depends on your bank, payment gateway, card issuer, or other payment provider.

8. Refund for Cancelled Orders

If an order is cancelled before dispatch and payment has already been received, an eligible refund will be processed.

Once an order has been dispatched, cancellation may no longer be possible and the customer may need to follow the applicable return procedure.

9. Shipping Charges

If the return is caused by a defective, damaged, or incorrect product, applicable original shipping charges may also be refunded.

For returns requested for other reasons, original shipping charges may not be refundable.

10. Exchanges

Where available, KLIMB may offer an exchange instead of a refund, subject to product availability.

If the replacement product is unavailable, an eligible refund may be issued.

11. Failed Delivery / Returned Orders

If an order is returned to KLIMB due to an incorrect address, repeated failed delivery attempts, refusal to accept delivery, or other reasons attributable to the customer, any refund will be subject to the circumstances of the order and applicable shipping/return-to-origin charges.