Privacy Policy

Last updated: [24 Aug 2026]

Klimb ("we", "us", "our") operates the website [www.shopklimb.com] and sells mountain-inspired apparel designed for the outdoors, the gym, and everyday wear ("Products"). This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or make a purchase.

By using our website or placing an order, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following categories of information:

Personal details: name, email address, phone number, shipping and billing address
Order details: products purchased, order value, order history
Payment information: processed securely through our third-party payment gateway — we do not store your card, UPI, or bank details on our servers
Account information: if you create an account, your login credentials and preferences
Technical data: IP address, browser type, device information, and pages visited, collected via cookies and analytics tools
Communications: messages you send us via email, contact forms, WhatsApp, or social media (e.g. Instagram)

2. How We Use Your Information

To process and deliver your orders
To communicate order updates, shipping status, and customer support
To send promotional emails, offers, or new-drop updates (only if you have opted in; you can unsubscribe anytime)
To improve our website, products, and shopping experience
To detect and prevent fraud or misuse of our website
To comply with legal and tax obligations

3. Cookies & Tracking

Our website uses cookies and similar technologies to remember your cart, preferences, and login state, and to understand how visitors use our site through analytics tools such as Google Analytics or Meta Pixel. You can disable cookies in your browser settings, though some features of the site may not work correctly.

4. Sharing of Information

We do not sell your personal information. We may share your data with:

Shipping and logistics partners, to deliver your order
Payment gateway providers, to process transactions securely
Marketing and analytics platforms, to run ads and understand website performance
Government or legal authorities, where required by law

5. Data Storage & Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, alteration, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have the right to:

Access the personal data we hold about you
Request correction of inaccurate information
Request deletion of your personal data
Withdraw consent for marketing communications at any time

To exercise any of these rights, contact us at Supportshopklimb@gmail.com

7. Children's Privacy

Our website and products are not directed at children under 18. We do not knowingly collect personal information from minors.

8. Third-Party Links

Our website may contain links to third-party sites (e.g. social media, payment processors). We are not responsible for the privacy practices of these external sites.